G2 Official:
Pluto has been ranked as Top 50 Accounting & Finance Products in the world!
We are committed to treating customers fairly and handling complaints promptly, transparently, and free of charge.
If you have a complaint about Pluto Card or related services, please contact Pluto first and share your full name, company name, contact details, and a clear description of the issue.
- Email: help@plutocard.io
- Intercom: Use the chat bubble on this website and include the relevant page link and a short summary of the issue.
- We will acknowledge your complaint within 2 business days.
- We aim to resolve complaints within 15 business days.
- If a complaint is complex and requires more time, we will explain the reason for the delay and tell you the expected resolution timeframe.
- Complaints are handled free of charge.
If you feel your complaint has not been resolved to your satisfaction, you may escalate it to NymCard and then to Sanadak.
- Contact Center: +971 6005 0 5005
- Email: customersupport@nymcard.com
Sanadak is the UAE’s independent Ombudsman Unit for complaints relating to Financial Institutions and Licensed Insurance Companies.
- Email: info@sanadak.gov.ae
- Website: https://www.sanadak.gov.ae
Pluto Card is issued by NymCard Payment Services LLC, a Licensed Financial Institution regulated by the Central Bank of the UAE. Card issuance and related services are subject to eligibility, applicable terms, and regulatory requirements.
